Get up and running
Follow these steps to go from sign-up to your first AI-powered insight.
Go to Askriyu.com — the landing page appears.
Click Get Started or Sign In to begin the sign-up flow.
Fill in your email details and join the waitlist. You'll receive a confirmation with a short approval time.
Once you receive the confirmation email, sign up and set your password. Then sign in with your credentials to reach the chat page.
The chat page opens with a left sidebar showing current and previous chats and settings, and a top-right user menu for logging out or switching to dark mode.
Upload a file using the paperclip icon or connect a data source via the Data Connector option in the input bar.
Choose to upload a new file, select from previously uploaded files, or connect a database by selecting the Data Connector option and entering the connection details.
Once a file is uploaded or data connected, RIYU generates recommended prompts. Select one or type any query and press Enter or the play button.
After a query runs, export results using Generate Report (top-right next to your username) — select the messages you want and click Generate Report to download a PDF.
The Settings page lets you manage your Account, Subscriptions, Generated Reports, Uploaded Files, and Connected Databases, restore Archived chats, and view Policies and FAQs.
Need help at any step? Reach out to riyu@explorix.ai and we'll get back to you promptly.
Something not right?
We're committed to delivering accurate, reliable insights. When something doesn't work as expected, we want to know — fast.
How to Report an Issue
Click the "Report Issue" button after any output or from Settings at any time.
If the chat displays an error, click on the flag icon to report an error which appears upon hovering the response
Send a description of the issue to riyu@explorix.ai.
What to Include in Your Report
| Field | Description |
|---|---|
| Issue Type | Account Issue / Feature Request / Output issue /Payment Issue / Technical Support/ Others |
| What went wrong | A brief description of the problem |
| What you expected | What result or output did you expect? |
| Screenshot (optional) | Any visual that helps illustrate the issue |
After You Submit
Resolution Timelines
| Priority | Type of Issue | Target Response | Target Resolution |
|---|---|---|---|
| P0 — Critical | System crash, data loss | Within 4 hours | Within 24 hours |
| P1 — High | Incorrect insights or analysis | Within 24 hours | Within 48 hours |
| P2 — Medium | Feature not working as expected | Within 1 business day | Within 5 business days |
| P3 — Low | UI glitches, minor display issues | Within 2 business days | Within 10 business days |
Timelines apply to business days unless the issue is P0.
How We Fix Issues
Our team reloads your exact query and dataset to replicate the problem.
We identify the root cause: data schema, model interpretation, query parsing, or infrastructure.
We patch the issue and verify the corrected output against your original query.
We ensure the fix doesn't affect similar queries or other users.
You receive a notification once resolved, along with the corrected output where applicable.
Continuous Improvement
Every reported issue feeds into RIYU's learning system. We track queries that fail most often, dataset patterns causing errors, and model interpretation gaps — so RIYU gets smarter every day.
Data submitted with a bug report is used solely for debugging and quality improvement, in accordance with our Privacy Policy.
Frequently Asked Questions
Answers to the most common questions about using RIYU.
Still have questions? Our team is happy to help.
riyu@explorix.aiPolicies & Terms
Download the latest versions of our legal documents governing the use of RIYU.
Detailed terms governing your use of RIYU — covering accounts, subscriptions, data, liability, and more.
Download PDFHow Explorix AI collects, uses, stores, and protects your personal data in compliance with the DPDP Act.
Download PDFWhat cookies and similar technologies RIYU uses, why we use them, and how you can manage your preferences.
Download PDFQuestions about our policies? Contact riyu@explorix.ai.